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Everything a facility needs from a pharmacy. Nothing it does not.
Six things, run as one program. You get one account manager, one delivery schedule and one number to call, rather than stitching together a dispenser, a consultant and a courier.
- 01
Statewide courier network
Order today and it is on the cart for tomorrow’s morning med pass, anywhere in South Carolina. Our own drivers on our own routes — not a parcel service, not a subcontractor. If something has to be at your facility this afternoon, there is a person to call and a truck already moving.
- Next-morning delivery statewide as the standard, not the exception
- Daily scheduled runs to every partner facility
- STAT and first-dose runs outside the schedule
- Signature capture and delivery confirmation
- 02
eMAR and EHR integration
Orders flow straight into the system your nurses already use, refills trigger automatically on cycle, and the documentation is there when a surveyor asks for it. No one on your staff rekeys anything.
- Therap, QuickMAR and MAS integrations live today
- Automatic refill triggers on cycle
- No double entry for your staff
- 03
Multi-dose packaging and pouch dispensing
Robotic blister cards and time-stamped pouches, sorted by resident and by pass time, so the cart is ready before your nurse gets to it.
- Blister cards for routine cycle fill
- Time-stamped pouches where a pass needs to move fast
- Every package labeled, barcoded and verified
- 04
24/7 pharmacist on call
A licensed pharmacist, not an answering service. Nights, weekends, holidays. The people who take those calls are the same people who work your account in the daytime.
- Clinical questions answered by a pharmacist
- Urgent and after-hours order coordination
- Backup pharmacy arrangement for emergency first doses
- 05
Clinical medication regimen review
Routine and as-needed reviews that catch interactions, duplications and dosing concerns before they reach a resident. Included, not billed separately.
- Quarterly consultant pharmacist visits
- Interaction and duplication screening on every fill
- Formulary and cost-saving recommendations
- 06
Insurance advocacy and cost control
Most of what we save a facility never appears on an invoice. Every claim is worked before it is billed, prior authorizations are started by us rather than handed back to your nurse, and expensive non-covered medications are flagged before they arrive rather than after.
- Coverage maximized before anything is billed
- Prior authorizations initiated and chased by us
- Advance warning on costly non-covered items
- No inflated markup on what insurance will not cover
- 07
Transition management
Changing pharmacy is the part administrators dread. We do the profile transfers, the prescriber outreach and the first cycle build, and we do not start until your team is ready.
- Full transfer of resident profiles and prescriptions
- Prescriber and payer coordination handled by us
- On-site support for the first cycle
“Having Palmetto Rx Solutions embedded within the interdisciplinary team has transformed how I approach behavior support, as pharmacology can play an impactful role in understanding behavior. Collaborating in real-time with a Palmetto pharmacist doesn't just streamline our behavioral support process; it fundamentally changes outcomes for the individuals we serve.”
Crescent Behavioral Health Services
The people part
Any pharmacy looks good on a Tuesday.
The test is Sunday at 2am. Automation is why the counts are right; it is not why facilities stay with us for twenty years.
- 01
Dedicated account management
A single named contact who knows your census and your history. No call centers, no rotating reps, no explaining your facility from scratch every time.
- 02
Proactive clinical outreach
Quarterly consulting visits and regimen inspections, plus dosage alerts and formulary guidance delivered before a problem reaches your floor.
- 03
Med tech training support
Certified nurses and pharmacists supplement your medication technician training, including a train-the-trainer program so the expertise stays in your facility.
Before you call
Questions we get asked.
The honest answers, including the ones that are not a sales pitch.
How long does switching pharmacies actually take?
Four to six weeks for most facilities, and the work is front-loaded onto us. We build your resident profiles, contact prescribers for transfers, and run a parallel first cycle before anything changes at your end.
We do not cut over until your DON says the first cycle looks right.
Is there a minimum census?
No. We serve group homes with a handful of residents alongside facilities with well over a hundred. A small census gets the same packaging, the same courier route and the same on-call pharmacist.
What happens when a resident needs something at 2am?
You call the on-call number and a licensed pharmacist answers — not a triage service. If a medication is genuinely needed before our next run, we coordinate with a local backup pharmacy to get a first dose into your hands, and our regular delivery resumes the next business day.
Do you work with our eMAR, or do we have to change systems?
We integrate with Therap, QuickMAR and MAS today, and we have built integrations for other systems when a partner needed it. Tell us what you run and we will give you a straight yes or no rather than a maybe.
Who actually answers the phone?
A named account manager who knows your facility, your census and your history. The same person, not whoever is next in the queue. If they are out, the person covering has your account notes in front of them.
What happens when a medication is not covered?
You hear about it before it arrives, not when the invoice does. We work the claim first — alternative routes, therapeutic equivalents, prior authorization — and if it genuinely is not going to be covered, we tell you what it will cost and let you decide.
We do not put a large markup on non-covered items. The relationship is worth more to us than the margin on a single fill.
Do you handle prior authorizations?
We initiate them. A PA is where a medication sits for three days while everyone waits for someone else to act, so we start it, contact the prescriber and follow it through rather than handing the problem back to your nurse.
What does it cost?
Most of what facilities pay us is billed through the resident’s existing coverage, the same as any pharmacy. Clinical review, consultant visits, med tech training and eMAR integration are part of the service rather than add-on line items. We will walk through the specifics for your payer mix in the consultation.
Want this for your facility?
We will look at your census, your software and what is not working today, at no cost and no commitment.
Request a consultation